Returns & Refund Policy
We understand that buying mail-order can be filled with uncertainty. So that's why we have a "No-Hassle" 365 day return policy for Huck branded products (2-year warranty) and 28-day policy for any other products sold on Huck. If you find that you are not completely satisfied with your purchase, you are entitled to a full refund of the original purchase price of the returned items minus shipping charges. Item must be unused and good for resale. If the item is damaged due to material or workmanship defects, then you have a 2-year warranty from your date of purchase.
If we have made an error, or goods are faulty then we will cover all the shipping costs and refund you the postage incurred.
- You must contact us before you make a return, as we need to approve a return first.
- Goods must be returned within 365 days of receipt.
- Products purchased off of this website that are not Huck branded qualify for 28-day returns.
- Goods must not show signs of fitting or use.
- We are not responsible for damage or loss in the return post.
- For any warranty claims, we very rarely require the return of the good and only require a clear photograph of the problem.
Should you wish to cancel your order, simply email us using the subject title "CANCEL ORDER" or use WhatsApp via the icon in the bottom right of this page and include your order number or copy of your order confirmation email. We will then cancel the order and issue a refund.